Digital Service

ImageReady sells one-time digital processing credits. Because the service is delivered instantly and consumed upon use, we generally do not offer refunds for successfully completed processing jobs. If something goes wrong, see below.

Automatic Credit Refund on Failure

If your job fails to process after payment, your credit is automatically returned to your account — no action needed on your part. You can use it to retry immediately by logging in with the email you provided at checkout.

Credit is returned within seconds of a processing failure
Log in via "My Credits & History" using your email to see and use returned credits
Credits do not expire

Exceptions We Will Consider

We will review refund requests on a case-by-case basis in the following situations:

You were charged but received no output and no credit was returned
A technical error on our end caused a duplicate charge
You contact us within 7 days of the transaction

How to Request a Refund

Contact us via the contact page with your email address and a brief description of the issue. Please include the date of the transaction. We aim to respond within 2 business days.

Payments Processed by Paddle

All payments are processed by Paddle.com, our merchant of record. Paddle handles billing and may independently process refund requests in accordance with their own buyer protection policy.

Questions?

If you have a question about a charge or need help, contact us.